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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first thing you should do is push the Help button, which is visible on each and every page. A context menu will appear. It includes exhaustive information about all the operations that you can carry out on that particular page. Each context menu shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have a vast library of instructional videos clarifying how to work with our Control Panel. They're created for those of you who would like to see how things are getting done instead of just reading articles. In this way, anyone can quickly get to know our web hosting Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you need, check out our extensive Frequently Asked Questions database, which contains questions asked by actual users and provides real solutions. We frequently update our FAQ section with new entries in an attempt to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ section either, you can get in touch with our excellent team of support engineers available 24/7 and ready to help you with any problem. Each trouble ticket you send will be responded to in less than 60 minutes (the average response time being approximately 20 mins), so you will not have to wait a long time to get your question answered.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 326837

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com